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Frustrated with technology?

We recommend, set up, and teach you how to use it so you can stay confident, connected, and independent in today’s fast-changing digital world.

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OUR MISSION

What We Do

  • Make technology accessible, practical, and empowering for all ages and abilities
  • Provide expertise in both mainstream and assistive technology
  • Recommend the right devices to suit your needs and budget
  • Install and set up technology for seamless use
  • Deliver easy-to-follow training either one-on-one or in groups
  • Troubleshoot and solve tech problems quickly
  • Customise solutions for individuals, businesses, and communities
  • Run engaging workshops and ongoing training programs
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START YOUR JOURNEY

Technology made easy – start your journey now!
 

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Basic Tech By Inventiva Creative Studio Start Improving Your Technology Skills

Private Clients and NDIS Participants

If you’d like a tailored one-on-one approach, we have a range of options available to you.

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Aged Care and Retirement Communities

Respect, Care and Understanding For Seniors resulting in Independence, Confidence and Safety.

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Basic Tech By Inventiva Creative Studio In Person Appointment

OUR MISSION

Our belief is that everyone should have the chance to explore the wonders of technology.

Introducing our Founder, Claire Robinson.
Claire’s mission is to bridge the digital divide.

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WHY US

Why We Do It

We’re passionate about both technology and people and we believe no one should be left behind in today’s digital world.

Our one-on-one consultations are delivered by patient, understanding trainers who genuinely care about your success. We go the extra mile, leaving clear, detailed notes for clients, case managers, and even family members after each visit – at no extra cost.

It’s this combination of expertise, empathy, and attention to detail that makes Basic Tech a trusted partner for individuals, communities, and organisations across Australia.

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From our clients

  • Well, all I can say is thank goodness for Basic Tech. My phones became locked into a loop which rendered them useless and was causing me great frustration and the phones... Read more

    ERIC REA Avatar ERIC REA

    Claire helped us set up an Ipad and a mobile phone she is fantastic, so patient!! and non judgemental Thank You Claire

    Neville Brown Avatar Neville Brown

    I would like to thankyou for making our Get on Line week a great . success. Everyone I spoke to said they thoroughly enjoyed it and learnt something,... Read more

    Annette Moon Avatar Annette Moon

    Claire and Basic Tech are super knowledgeable in all technology subjects no matter what device or operating system it is. I could not do without her assistance. I... Read more

    Vreni Joyce Avatar Vreni Joyce
  • If anyone requires a good high tech advisor to help navigate the nightmare of modern day technology devices such as smartphones, TV's computers and laptops, I highly recommend Claire from... Read more

    Delveen Giles Avatar Delveen Giles

    Claire Robinson and I met first on a one-to-one basis when she managed to retrieve important documents on my PC that had become unreadable. Now I attend a weekly IT... Read more

    Cora Baldock Avatar Cora Baldock

    OMG! Thank heavens for Claire. Claire assisted my elderly mum and I to get her Ipad up and going and a few other things that we needed help with. Her kindness and... Read more

    Shan O'Neill Avatar Shan O'Neill

    Well, all I can say is thank goodness for Basic Tech. My phones became locked into a loop which rendered them useless and was causing me great frustration and the phones... Read more

    ERIC REA Avatar ERIC REA
  • I FOUND CLAIRE TO BE AN EXCELLENT COMMUNICATOR WITH GREAT PERSONAL SKILLS . HER PATIENCE & KNOWLEDGE WAS LIKE A BREATH OF FRESH AIR . HER EXPERIENCE IN SOFTWARE APPLICATIONS... Read more

    John Wightman Avatar John Wightman

    Claire was very helpful and very knowledgeable in assisting me with my digital computer problems so much-– Thank you!

    Gerard S Avatar Gerard S

    I have been attending Claire's classes from the beginning, as I'm in my late sixties I struggle with keeping up technology. Claire has the patience of an angel, I never feel... Read more

    Mary Starr Avatar Mary Starr

    Claire is so prompt and helpful in assisting me with my unpredictable computer and gave me great guidence on the purchase and set-up of a new phone ... Jill... Read more

    Jill ATKINSON Avatar Jill ATKINSON
  • Claire is so good at explaining things Im "elderly" and I have learned such a lot. Now can easily access things I never thought of and it all runs really well.... Read more

    Miri Marsden Avatar Miri Marsden

    Claires knowledge & expertise is the best there is. Her explanations are always easy to follow..especially for someone like me who is not very tech savvy! A true professional. Thank... Read more

    Deb Chalmers Avatar Deb Chalmers

    Extremely impressed with Basic Tech's commitment to providing helpful technological knowledge to the elderly. Highly recommend!

    Chamadi Vihangana Avatar Chamadi Vihangana

    We would like to thank Claire Robinson from Basic Tech for her participation at our Get online week events. Clair was recommended to us by her existing clients who spoke highly... Read more

    Robert Ormsby Avatar Robert Ormsby
  • I have been attending Claire's tech classes since she commenced running them at The Henley for us older folk. Claire is always so helpful and goes out of her way to... Read more

    John Lynch Avatar John Lynch

    Heaven sent ! Claire is an amazing human with a gift to assist all in communicating in the modern world. Claire educated my Angel of mother to grasp the IT... Read more

    Chris Martin Avatar Chris Martin

    Claire is one of the most knowledgeable, patient person I know. I am part of her Facebook group, Tackling Technology. She has helped me enormously with my phone... Read more

    david WOLDFIELD Avatar david WOLDFIELD

    Wonderful experience with Basic Tech, reliable, efficient and friendly, worked out my problems quickly explaining what was wrong and now today everything is working properly. Thank you certainly... Read more

    Shirley & Fred D Avatar Shirley & Fred D

Basic Tech By Inventiva Creative Studio In Person Appointment

BOOK NOW

Technology Support & Training

Schedule an in-home appointment and let us take care of everything – assessing your needs, recommending the right devices, installing them, and teaching you how to use them with confidence.

We provide onsite services across Northern New South Wales, the Gold Coast, and up to Brisbane.

Please note: All onsite visits are billed at a minimum of one (1) hour, then in 30-minute increments thereafter.

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Our Partners

We are proud to work with all our partners to deliver our programs and services. We develop long-term, strategic partnerships with both large and small organisations. We work with our partners to find innovative solutions to bridge the digital divide, making a real impact in people’s lives where everyone feels connected.

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Basic Tech By Inventiva Creative Studio Basic Tech News And Media

News and Media

NEWSLETTER – AUGUST 2025 – Support at Home Update, Google Reviews, Scam Safety, CareWindow

This August 2025 edition of Basic Tech’s newsletter is filled with timely updates, client stories, [...]

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NEWSLETTER – APRIL 2025 – Aged Care Reforms, AI for Beginners, Tracking Hoot, Big Purple Phone

The April 2025 edition of Basic Tech’s newsletter is packed with updates and inspiration. We [...]

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NEWSLETTER – JANUARY 2025 – 2024 Highlights, Ann’s Story, Tech Workshops, and Community Recognition

Kicking off the new year, the January 2025 edition of Basic Tech’s newsletter celebrates a [...]

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NEWSLETTER – NOVEMBER 2024 – Christmas Tech Support, Jenny’s Story, Gift Guide & Online Safety

As the festive season approaches, the November 2024 edition of the Basic Tech newsletter delivers [...]

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NEWSLETTER – OCTOBER 2024 – Travel Tech Tips, Cyber Security Awareness, Meet Harry

In the October 2024 edition of the Basic Tech newsletter, we explore how technology can [...]

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NEWSLETTER – AUGUST 2024 – Tech for Hearing, RFS Advice Partnership, Battery Tips, Scam Guide

In the August 2024 edition of the Basic Tech newsletter, we shine a light on [...]

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NEWSLETTER – JULY 2024 – Google Translate in Aged Care, AI Image Creation, Client Feedback

This July 2024 newsletter showcases how technology is helping bridge communication gaps and introduce innovation [...]

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NEWSLETTER – MARCH 2024 – ScamWatch, Senior Safety, Tech Classes, Free Resources

This March 2024 edition of the Basic Tech newsletter highlights crucial developments from the ACCC’s [...]

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