Do you find technology frustrating?

We’re here to help you confidently use technology to stay independent and connected in our fast-changing digital world.

Our Mission

What We Do

We are passionate about technology and caring for people and believe that nobody deserves to get left behind in today’s digital world!

We work alongside Aged Care Professionals, Retirement Communities and NDIS Providers to assist the greater community.

Our goal is to educate and empower clients to actively use technology to maintain their independence and remain connected to society.

We carefully evaluate each person’s needs and suggest the best options that fit their budget and abilities, always considering any health issues they may have.

How We Can Assist You

Popular Devices

We recommend, purchase, set up and educate on mainstream devices including smartphones, tablets, computers, home internet, mobile phone plans, printers and more.

Safety and Independence

Advice on technology to keep you safe and independent – smart home technology, fall alarms, safety pendants and more.

Online Safety

Advice on passwords, scams, antivirus software, social media, how to stay safe online, taking, storing and sharing your photos and videos and so much more.

Technology made easy – start your journey now!

Private Clients and NDIS Participants

If you’d like a tailored one-on-one approach, we have a range of options available to you.

Aged Care and Retirement Communities

Respect, Care and Understanding For Seniors resulting in Independence, Confidence and Safety.

Our Mission

Our belief is that everyone should have the chance to explore the wonders of technology.

Introducing our Founder, Claire Robinson.
Claire’s mission is to bridge the digital divide.

5 star rating on

Why us

Why We Do It

We are passionate about technology and caring for people and believe that nobody deserves to get left behind in today’s digital world! Our one on one consultations are delivered by understanding, patient staff who truly care. Leaving detailed notes for each client, case manager and even family members after our visit is just one of the small “no charge” services we offer.

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Year Founded

Aged Care Providers

Satisfied clients

Eldest Client Age

Book an in-person appointment

Book an in-person appointment to have us assess, recommend, install and educate you on all your technology requirements in the comfort of your own home.

We service clients from Northern New South Wales, Gold Coast and up to the Northern Brisbane areas.

Note: All onsite work and consultations are billed as a minimum of one (1) hour, then in 30 minute increments thereafter.

Our Partners

We are proud to work with all our partners to deliver our programs and services. We develop long-term, strategic partnerships with both large and small organisations. We work with our partners to find innovative solutions to bridge the digital divide, making a real impact in people’s lives where everyone feels connected.

From our clients

I work for a Not for Profit Organisation and my client’s appreciate the time, effort and education Basic Tech provides. The tech they supply along with the training and support is at a reasonable price. Their staff always go that extra mile. We appreciate having Basic Tech as a service provider and continue to have a great relationship with them.

Cindy RAged Care Provider Client Liaison

I engaged Basic Tech to assist my father with utilising his tablet and accessing more functions. They helped him set up his tablet, email, phone and more. They were also able to refer him to Aged Care Services. I highly recommend Basic Tech for anyone needing assistance with their technology, especially the older generation as this is where their patience, extensive expertise and friendly personality shine. They have the gift of making the complicated simple in a positive and friendly environment.

Mandy W

I recently contacted Basic Tech for advice on a new phone and plan. They listened to my needs and took my budget into consideration, providing me with thorough research which made my decision easy. Kind, professional, patient and knowledgeable. Thank you Basic Tech.

Shelley M

I’m finally starting to feel that I can cope with a lot more previously puzzling information from my iPhone. Confusion is starting to give way to a greater understanding as I become more familiar with each new facet. I’m so grateful to you for your incredible ability to straighten out so many of the difficult problems that have prevented me from getting the full use of my iPhone.
Again, thank you so much Basic Tech.

Norma C (89)

We had the absolute pleasure of engaging Basic Tech. My husband has Motor Neuron Disease and is unable to use his arms / hands. Basic Tech recommended a user friendly, easy to understand “smart home” which provided him with more independence. Our experience with Basic Tech has been OUTSTANDING in every respect. They went out of their way to help and guide us. Would highly recommend any of the services she has to offer.

Julie and Peter Davis

Claire from Basic Tech is exceptional. She will walk you - via a split Skype screen- through the most feral files and rogue printers and most Kafka-esque electronic applications. She is supernaturally patient, able, kind, serious and fun. She cares as much about your problem as you do. She helps fix it and transfers a few skills along the way.

Louis H

The team at Basic Tech have the patience and app knowledge necessary to work with any situation. They helped my Dad with Parkinson’s become more confident using his iPhone and iPad by recommending and setting up accessibility apps and modes. What I find to be a frustrating and challenging task, Basic Tech has done easily and Dad wants to learn more now!

Rochelle P

From our very first point of contact I have absolutely loved all my dealings with Basic Tech. Claire is professionally fluent, an expert in tech and has superb communication and organisational skills. She has a calm, caring demeanour with such an ease and flair for explaining and onskilling. Whether you are young or have a few wrinkles, Claire will beautifully facilitate a session specifically tailored to your needs.

Julie O

I appreciate the attention and honesty of purpose when dealing with Basic Tech. It promotes a worthy trust and confidence. The laptop they recommended, set up and installed for me is perfect for my needs and it is great to be back online once again. Their respect and patience for the elderly is wonderful. I have benefited so much from their help.

Sarah H

I was very satisfied with the computing assistance Basic Tech provided. They were professional, patient and easy to understand.

Jenny R

As a Mum of five, I never seemed to have enough time on my hands. After spending just two hours with Basic Tech, I am now more organised than ever. I feel more confident understanding the technology my kids are using both at home and school and my family never has to guess what’s happening tomorrow as all of our schedules are in a shared, online calendar. I’ve set reminders using the Google Assistant on each of our smart home speakers and displays so nobody has an excuse for not doing their chores. Thank you Basic Tech!

Brooke S

Claire from Basic Tech is an amazing woman. She has been working with my elderly parents, connecting and teaching them about home phones, mobile phones, computers and TVs. She has the patience of a saint. I would highly recommend Claire and the team at Basic Tech to anybody for assistance.

Jackie J

News and Media

NEWSLETTER – MARCH 2024 – Ways to save, PayID, Heart of Women Awards.

To read the full newsletter, click HERE.

NEWSLETTER – FEBRUARY 2024 – Safer Internet Day, AI Voice Scams, Recognition by Gold Coast City Council.

To read the full newsletter, click HERE.

NEWSLETTER – JANUARY 2024 – Understanding Telco Bills and a Private Facebook Group for those who find technology challenging.

To read the full newsletter, click HERE.

NEWSLETTER – DECEMBER 2023 – Spreading Christmas Cheer, Supporting Low-Vision Clients, and Avoiding Facebook MarketPlace scams.

To read the full newsletter, click HERE.

Reach us

Contact us today

Get in touch with us by filling out the form, or reach us through our email at info@basictech.com.au or contact at 0493 383 945.

Basic Tech acknowledges the Kombumerri People as the traditional custodians of this land. We pay respect to their Elders past, present and emerging for their wisdom, teaching and cultural knowledge and extend that respect to other Aboriginal and Torres Strait Islander peoples.

Call us

0493 383 945

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