Welcome to basictech

Nobody deserves to be left behind in today’s digital world! We assist seniors with all things tech.

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What We Do

We work alongside aged care professionals and retirement communities to assist seniors. Our goal is to educate and empower clients to actively use technology to maintain their independence and remain connected in today’s ever evolving digital world. We assess a client’s needs and make recommendations based on budget and capabilities whilst taking any existing conditions into account.

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Who We Are

We have over 20 years experience in the tech industry as well as the aged care sector.
All staff have current police clearance certificates and are fully vaccinated.

Claire Robinson

BA Communications Degree

Apart from her family, the two things Claire enjoys most in life are technology and helping others. She is the “go-to” person for all things tech for both family, friends and her local community.

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She’s had the privilege of working with tech giants Google, Apple, Amazon and Electronic Arts and although she thoroughly enjoyed the challenges these companies offered, they didn’t afford her the time to actively “help others”.  In 2019, she registered basictech – a service for people who find technology challenging.

Since then, basictech has enriched the lives of many by empowering and educating them to embrace technology.

Why We Do It

We are passionate about technology and caring for people and believe that nobody deserves to get left behind in today’s digital world!  Our one on one consultations are delivered by understanding, patient staff who truly care.  Leaving detailed notes for each client, case manager and even family members after our visit is just one of the small “no charge” services we offer. 

Giving back to the community is important to us.  Being a network partner for the Australian Government’s Be Connected Program means we can deliver weekly tech classes for free to anyone over 50 at community venues on the Gold Coast.  To find out more, click here.

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Why choose basictech?

Home, Basic Tech | Empowering Seniors in Today’s Digital World

My husband has Motor Neuron Disease & is unable to use his arms or hands so we needed to set up a virtual assistant (Alexa and Google Assistant) to give him back some independence.  Our experience with Claire has been OUTSTANDING in every respect.  She went out of her way to help & guide us.  We are so grateful to Claire for everything she has done to make Peter's life more independent and would highly recommend her.

Julie & Peter Davis / Gold Coast
Home, Basic Tech | Empowering Seniors in Today’s Digital World

Claire is exceptional. She will walk you - via a split Skype screen- through the most feral files and rogue printers and most Kafka-esque electronic applications. She is supernaturally patient, able, kind, serious and fun. She cares as much about your problem as you do. She helps fix it and transfers a few skills along the way.

Louise Hand / Canberra
Home, Basic Tech | Empowering Seniors in Today’s Digital World

From our very first point of contact I have absolutely loved all my dealings with basictech. Claire is professionally fluent, an expert in tech and has superb communication and organisational skills. She has a calm, caring demeanour with such an ease and flare for explaining and onskilling.Whether you are young or have a few wrinkles, Claire will beautifully facilitate a session specifically tailored to your needs.

Julie O / Robina, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

I recently contacted basictech for advice on a new phone and plan. They listened to my needs and took my budget into consideration, providing me with thorough research which made my decision easy.  Claire was kind, professional, patient and knowledgeable.

Shelley M / Merrimac, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

I have been attending classes for seniors to increase my basic knowledge of the computer world and I am most appreciative of Claire’s skills and enormous patience.

Glenna P / Clear Island Waters, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

After five lessons, and receiving such patient and caring teaching from you, I’m starting to feel that I can cope with a lot more previously puzzling information from my iPhone.  Confusion is starting to give way to a greater understanding as I become more familiar with each new facet of teaching.   I’m so grateful to you for your incredible ability to straighten out so many of the difficult problems that have prevented me from getting the full use of my iPhone. Again, thank you so much Claire.

Norma C / Mudgeeraba, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

Friendly and extremely helpful, thank you for your time, much appreciated...highly recommended!

KC Angel / Mudgeeraba, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

I have been attending classes to become more proficient  with the latest technology. I have found Claire to be extremely helpful and knowledgeable with all aspects of IT. Claire has boundless patience and is able to share her knowledge with great teaching skills. It is a relaxing and enjoyable environment where I feel comfortable and look forward to the next class.

Mary S / Reedy Creek
Home, Basic Tech | Empowering Seniors in Today’s Digital World

Claire always gives full attention and input into the task in hand.  Her honesty of purpose promotes a worthy trust and confidence.  She helps those under her care and tutelage with respect and patience and with a kind and happy attitude.

I have benefited so much with her help.  I am most grateful to her for her assistance.

Sarah H / Mudgeeraba, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

I would like to thank Claire for her help in training my 80 year old brain to not fear the systems that are in today’s modern world. She has taught me that a mobile phone, laptop and tablet can not only be your friend but has also helped me do such things as mobile banking and keeping in contact with my tech savvy grandchildren. 

All this teaching  was done with a calm and professional manner, so I have no reservation in recommending her guidance and teaching services to anybody.

Max B / Mudgeeraba
Home, Basic Tech | Empowering Seniors in Today’s Digital World

As a Mum of five, I never seemed to have enough time on my hands. After spending just two hours with basictech, I am now more organised than ever.  I feel more confident understanding the technology my kids are using both at home and school and my family never has to guess what’s happening tomorrow as all of our schedules are in a shared, online calendar.  I’ve set reminders using the Google Assistant on each of our smart home speakers and displays so nobody has an excuse for not doing their chores. Thank you basictech!

Brooke S / Bangalow
Home, Basic Tech | Empowering Seniors in Today’s Digital World

We are so grateful to have Claire come to our facility and be part of the team. Our residents look forward to learning new skills each week and find Claire absolutely charming.They feel at ease with her as she uses easy teaching skills with step by step instructions avoiding confusion and uncertainty. You're “never too old to learn” and with Claire as your instructor this is certainly true!

Gayle W - Lifestyle & Wellness Coordinator / The Henley on Broadwater
Home, Basic Tech | Empowering Seniors in Today’s Digital World

Thank you once again for your help - it is truly a valuable service you provide to our clients!

Terina W / HCP Client Liaison

Why choose basictech?

Home, Basic Tech | Empowering Seniors in Today’s Digital World

My husband has Motor Neuron Disease & is unable to to use his arms or hands so we needed to set up a virtual assistant (Alexa and Google Assistant) to give him back some independence.  Our experience with Claire has been OUTSTANDING in every respect.  She went out of her way to help & guide us.  We are so grateful to Claire for everything she has done to make Peter's life more independent and would highly recommend her.

Julie & Peter Davis / Gold Coast
Home, Basic Tech | Empowering Seniors in Today’s Digital World

Claire is exceptional. She will walk you - via a split Skype screen- through the most feral files and rogue printers and most Kafka-esque electronic applications. She is supernaturally patient, able, kind, serious and fun. She cares as much about your problem as you do. She helps fix it and transfers a few skills along the way.

Louise Hand / Canberra
Home, Basic Tech | Empowering Seniors in Today’s Digital World

From our very first point of contact I have absolutely loved all my dealings with basictech. Claire is professionally fluent, an expert in tech and has superb communication and organisational skills. She has a calm, caring demeanour with such an ease and flare for explaining and onskilling.Whether you are young or have a few wrinkles, Claire will beautifully facilitate a session specifically tailored to your needs.

Julie O / Robina, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

I recently contacted basictech for advice on a new phone and plan. They listened to my needs and took my budget into consideration, providing me with thorough research which made my decision easy.  Claire was kind, professional, patient and knowledgeable.

Shelley M / Merrimac, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

I have been attending classes for seniors to increase my basic knowledge of the computer world and I am most appreciative of Claire’s skills and enormous patience.

Glenna P / Clear Island Waters, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

After five lessons, and receiving such patient and caring teaching from you, I’m starting to feel that I can cope with a lot more previously puzzling information from my iPhone.  Confusion is starting to give way to a greater understanding as I become more familiar with each new facet of teaching.   I’m so grateful to you for your incredible ability to straighten out so many of the difficult problems that have prevented me from getting the full use of my iPhone. Again, thank you so much Claire.

Norma C / Mudgeeraba, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

Friendly and extremely helpful, thank you for your time, much appreciated...highly recommended!

KC Angel / Mudgeeraba, Queensland
Home, Basic Tech | Empowering Seniors in Today’s Digital World

I have been attending classes to become more proficient  with the latest technology. I have found Claire to be extremely helpful and knowledgeable with all aspects of IT. Claire has boundless patience and is able to share her knowledge with great teaching skills. It is a relaxing and enjoyable environment where I feel comfortable and look forward to the next class.

Mary S / Reedy Creek

Trusted by the following brands

We are proud to work with all our partners to deliver our programs and services. We develop long-term, strategic partnerships with both large and small organisations. We work with our partners to find innovative solutions to bridge the digital divide, making a real impact in people’s lives where everyone feels connected.

Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World
Home, Basic Tech | Empowering Seniors in Today’s Digital World

Why we can help you