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Frustrated with technology?

We recommend, set up, and teach you how to use it so you can stay confident, connected, and independent in today’s fast-changing digital world.

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OUR MISSION

What We Do

  • Make technology accessible, practical, and empowering for all ages and abilities
  • Provide expertise in both mainstream and assistive technology
  • Recommend the right devices to suit your needs and budget
  • Install and set up technology for seamless use
  • Deliver easy-to-follow training either one-on-one or in groups
  • Troubleshoot and solve tech problems quickly
  • Customise solutions for individuals, businesses, and communities
  • Run engaging workshops and ongoing training programs
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START YOUR JOURNEY

Technology made easy – start your journey now!
 

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Basic Tech By Inventiva Creative Studio Start Improving Your Technology Skills

Private Clients and NDIS Participants

If you’d like a tailored one-on-one approach, we have a range of options available to you.

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Aged Care and Retirement Communities

Respect, Care and Understanding For Seniors resulting in Independence, Confidence and Safety.

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Basic Tech By Inventiva Creative Studio In Person Appointment

OUR MISSION

Our belief is that everyone should have the chance to explore the wonders of technology.

Introducing our Founder, Claire Robinson.
Claire’s mission is to bridge the digital divide.

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WHY US

Why We Do It

We’re passionate about both technology and people and we believe no one should be left behind in today’s digital world.

Our one-on-one consultations are delivered by patient, understanding trainers who genuinely care about your success. We go the extra mile, leaving clear, detailed notes for clients, case managers, and even family members after each visit – at no extra cost.

It’s this combination of expertise, empathy, and attention to detail that makes Basic Tech a trusted partner for individuals, communities, and organisations across Australia.

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From our clients

  • Excellent service, highly recommended. Claire is very prompt and trustworthy and provides a great experience for those requiring Tech Support.

    Melissa Shaw Avatar Melissa Shaw

    Claire and Basic Tech are super knowledgeable in all technology subjects no matter what device or operating system it is. I could not do without her assistance. I... Read more

    Vreni Joyce Avatar Vreni Joyce

    I engaged Basic Tech to assist my father with utilising his tablet and accessing more functions. They helped him with his email setup and various other functions. They were also able... Read more

    Amanda MacDonald Avatar Amanda MacDonald

    Claire is so good at explaining things Im "elderly" and I have learned such a lot. Now can easily access things I never thought of and it all runs really well.... Read more

    Miri Marsden Avatar Miri Marsden
  • Wonderful service.

    Mavis Hill Avatar Mavis Hill

    What a fabulous idea of including and helping us the invisible, so often forgotten seniors. A great service! Highly recommended!

    Amasha Caffyn Avatar Amasha Caffyn

    We would like to thank Claire Robinson from Basic Tech for her participation at our Get online week events. Clair was recommended to us by her existing clients who spoke highly... Read more

    Robert Ormsby Avatar Robert Ormsby

    Thank you, Claire, for your patience and understanding at our training day on Tuesday as you helped members of our club committee be more confident in their role. We look... Read more

    Julie Bell Avatar Julie Bell
  • Claire helped us set up an Ipad and a mobile phone she is fantastic, so patient!! and non judgemental Thank You Claire

    Neville Brown Avatar Neville Brown

    I am an idiot with my phone and am so happy to have met Claire. She makes it all simple for me. Explains things simply, patiently and is a life... Read more

    Glenn Bradford Avatar Glenn Bradford

    Great service that helps people with all tech needs. Highly recommend. Consistently goes above and beyond.

    Jake Baldry Avatar Jake Baldry

    Claire is one of the most knowledgeable, patient person I know. I am part of her Facebook group, Tackling Technology. She has helped me enormously with my phone... Read more

    david WOLDFIELD Avatar david WOLDFIELD
  • We run one of the largest financial planning business on the Gold Coast and specialise in retirement advice. We have used Basic Tech with our clients and they loved it.... Read more

    Australian Advice Avatar Australian Advice

    Claire was most helpful to me, an old pensioner who is vague and confused, in setting up after moving to a new address. Thank you - Basic Tech

    Michael Thaux Avatar Michael Thaux

    I have been attending Claire's tech classes since she commenced running them at The Henley for us older folk. Claire is always so helpful and goes out of her way to... Read more

    John Lynch Avatar John Lynch

    I would like to thankyou for making our Get on Line week a great . success. Everyone I spoke to said they thoroughly enjoyed it and learnt something,... Read more

    Annette Moon Avatar Annette Moon
  • I am totally happy with expertise and service to my computer. Thanks Claire.

    Djordje Nikolic Avatar Djordje Nikolic

    Wonderful experience with Basic Tech, reliable, efficient and friendly, worked out my problems quickly explaining what was wrong and now today everything is working properly. Thank you certainly... Read more

    Shirley & Fred D Avatar Shirley & Fred D

    Claire has helped me with numerous clients in the aged care sector. Claire's ability to source the best technologies and provide the best education is unmatched. Would highly recommend

    Mark Gollan Avatar Mark Gollan

    I WAS REFERRED TO CLAIRE ROBINSON BY ANGLICARE TO PROVIDE ME WITH ASSISTANCE TO PREPARE THE INTERGATION WITH MY NEW HP PRINTER. NOT ONLY DID CLAIRE SET UP THE CONNECTION... Read more

    Bob Rodger Avatar Bob Rodger

Basic Tech By Inventiva Creative Studio In Person Appointment

BOOK NOW

Technology Support & Training

Schedule an in-home appointment and let us take care of everything – assessing your needs, recommending the right devices, installing them, and teaching you how to use them with confidence.

We provide onsite services across Northern New South Wales, the Gold Coast, and up to Brisbane.

Please note: All onsite visits are billed at a minimum of one (1) hour, then in 30-minute increments thereafter.

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Our Partners

We are proud to work with all our partners to deliver our programs and services. We develop long-term, strategic partnerships with both large and small organisations. We work with our partners to find innovative solutions to bridge the digital divide, making a real impact in people’s lives where everyone feels connected.

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Basic Tech By Inventiva Creative Studio Basic Tech News And Media

News and Media

NEWSLETTER – AUGUST 2025 – Support at Home Update, Google Reviews, Scam Safety, CareWindow

This August 2025 edition of Basic Tech’s newsletter is filled with timely updates, client stories, [...]

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NEWSLETTER – APRIL 2025 – Aged Care Reforms, AI for Beginners, Tracking Hoot, Big Purple Phone

The April 2025 edition of Basic Tech’s newsletter is packed with updates and inspiration. We [...]

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NEWSLETTER – JANUARY 2025 – 2024 Highlights, Ann’s Story, Tech Workshops, and Community Recognition

Kicking off the new year, the January 2025 edition of Basic Tech’s newsletter celebrates a [...]

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NEWSLETTER – NOVEMBER 2024 – Christmas Tech Support, Jenny’s Story, Gift Guide & Online Safety

As the festive season approaches, the November 2024 edition of the Basic Tech newsletter delivers [...]

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NEWSLETTER – OCTOBER 2024 – Travel Tech Tips, Cyber Security Awareness, Meet Harry

In the October 2024 edition of the Basic Tech newsletter, we explore how technology can [...]

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NEWSLETTER – AUGUST 2024 – Tech for Hearing, RFS Advice Partnership, Battery Tips, Scam Guide

In the August 2024 edition of the Basic Tech newsletter, we shine a light on [...]

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NEWSLETTER – JULY 2024 – Google Translate in Aged Care, AI Image Creation, Client Feedback

This July 2024 newsletter showcases how technology is helping bridge communication gaps and introduce innovation [...]

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NEWSLETTER – MARCH 2024 – ScamWatch, Senior Safety, Tech Classes, Free Resources

This March 2024 edition of the Basic Tech newsletter highlights crucial developments from the ACCC’s [...]

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