Basic Tech By Inventiva Creative Studio Basictech Banner Bg

About Us

Basic Tech makes technology simple, accessible, and empowering for people of all ages and abilities. We specialise in both mainstream and assistive technology, from recommending and installing devices to troubleshooting and personalised training.

Since 2019, we’ve delivered 1,000+ tech classes and been commissioned by Gold Coast City Council, Ipswich City Council, financial services firms, and retirement communities. Trusted by 16+ aged care providers and countless private clients, we deliver results that connect, educate, and empower.

Click “Get in Touch” to explore how Basic Tech can assist your organisation with technology support, education, setup, troubleshooting, and customised solutions.

Get In Touch

WHO WE ARE

Bridging the Digital Divide — One Person at a Time

With over 20 years in the corporate tech world, working with global leaders like Google, Amazon, and Electronic Arts, I thrived on the challenges and fast-paced environment. But something was missing… the chance to make a real, personal difference by helping people use technology in their everyday lives.

In 2019, I founded Basic Tech with a simple mission: to make technology accessible for everyone. I began by delivering free tech classes to older Australians in my community, and during the COVID-19 lockdowns I saw first-hand how vital these skills were for staying connected.

Since then, I’ve delivered over 1,000 tech classes and have been commissioned by organisations including Gold Coast City Council, Ipswich City Council, private financial services firms, and retirement communities to run ongoing workshops. These sessions are designed to educate, empower, and assist anyone using technology, not just those over 65.

I recommend, set up, install, troubleshoot, and educate on all types of technology – from everyday devices to specialised assistive technology that supports independence and accessibility. As an expert in this field, I have earned the trust and ongoing business of over 16 aged care providers, retirement communities, and private clients who value the personalised, patient, and practical support I deliver.

Click “Get in Touch” to explore how Basic Tech can assist you or your organisation with workshops, technology recommendations, setup, support, education, troubleshooting, and customised solutions.

Get In Touch

WHY US

Why We Do It

We’re passionate about using technology to empower and care for people, especially those who might otherwise be left behind in today’s fast-paced digital world.

We provide one-on-one support tailored to each person’s unique needs. After every visit, we go the extra mile by sharing clear, helpful notes with the client, their case manager, and family members, at no extra cost.

It’s this blend of expertise, empathy, and attention to detail that makes Basic Tech a trusted choice across communities.

From our clients

I use Basic Tech as a contractor for my Community Care clients. Clare and her team are always quick to help and do an awesome job. They are not only... Read more

linda linda

I am an idiot with my phone and am so happy to have met Claire. She makes it all simple for me. Explains things simply, patiently and is a life... Read more

Glenn Bradford

Claire has been outstanding with her help, i can recommend her in all aspects in her work thank you Claire!

harry bogner

Great service that helps people with all tech needs. Highly recommend. Consistently goes above and beyond.

Jake Baldry
I FOUND CLAIRE TO BE AN EXCELLENT COMMUNICATOR WITH GREAT PERSONAL SKILLS . HER PATIENCE & KNOWLEDGE WAS LIKE A BREATH OF FRESH AIR . HER EXPERIENCE IN SOFTWARE APPLICATIONS... Read more

John Wightman

Claire was most helpful to me, an old pensioner who is vague and confused, in setting up after moving to a new address. Thank you - Basic Tech

Michael Thaux

Well, all I can say is thank goodness for Basic Tech. My phones became locked into a loop which rendered them useless and was causing me great frustration and the phones... Read more

ERIC REA

Big thank you to Claire for her patience and her ability to explain things simply and to set up my phone properly so I know how to find all my... Read more

Line Enil
Claire has helped me with numerous clients in the aged care sector. Claire's ability to source the best technologies and provide the best education is unmatched. Would highly recommend

Mark Gollan

Well, all I can say is thank goodness for Basic Tech. My phones became locked into a loop which rendered them useless and was causing me great frustration and the phones... Read more were moving quickly to melt down. ...

ERIC REA

Very happy to recommend Claire and her business. Its great to experience plain old fashioned customer service and ongoing support that is sadly becoming hard to find.

Patrick Boreham

I have been attending Claire's tech classes since she commenced running them at The Henley for us older folk. Claire is always so helpful and goes out of her way to... Read more

John Lynch
OMG! Thank heavens for Claire. Claire assisted my elderly mum and I to get her Ipad up and going and a few other things that we needed help with. Her kindness and... Read more

Shan O'Neill

Basic Tech is an amazing business for helping those that struggle with their devices and keeping up with all the tech changes that are hard to keep a track of.... Read more

Courtneay Smith

What a fabulous idea of including and helping us the invisible, so often forgotten seniors. A great service! Highly recommended!

Amasha Caffyn

Amazing service! Claire goes above and beyond for her clients. She takes the time to understand the needs of each client and helps them navigate the challenges of technology and... Read more how to use!

Emma Manicolo
Claire has been extremely helpful in helping two technically low level computer users in improving their skills.Her manner was extremely polite and caring and we are bringing her back to... Read more improve our limited ablities.

Kim Mountford

Heaven sent ! Claire is an amazing human with a gift to assist all in communicating in the modern world. Claire educated my Angel of mother to grasp the IT... Read more

Chris Martin

Thank you, Claire, for your patience and understanding at our training day on Tuesday as you helped members of our club committee be more confident in their role. We look... Read more forward to working with you again.

Julie Bell

I’m always recommending Clair to the residents where I work when the Job is too big for me, every time the task is completed and then some! Always going above... Read more and beyond for people.

Alex Myrt

See All Reviews

Basic Tech By Inventiva Creative Studio In Person Appointment

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Book an in-person appointment

Book an in-person appointment to have us assess, recommend, install and educate you on all your technology requirements in the comfort of your own home.

We service clients from Northern New South Wales, Gold Coast and up to the Northern Brisbane areas.

Note: All onsite work and consultations are billed as a minimum of one (1) hour, then in 30 minute increments thereafter.

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Our Partners

We are proud to work with all our partners to deliver our programs and services. We develop long-term, strategic partnerships with both large and small organisations. We work with our partners to find innovative solutions to bridge the digital divide, making a real impact in people’s lives where everyone feels connected.