About Us

After weeks of not being able to access my Bigpond email, I decided to get in touch with Basic Tech. I had several tech experts before her and she is... Read more the only one (in under an hour) that was able to unlock my account. She updated passwords, two factor authentication (so that I don't get locked out in future) and encouraged me to join her free Tackling Technology Facebook Group for free help in the future. Thank you Claire!

Claire Robinson and I met first on a one-to-one basis when she managed to retrieve important documents on my PC that had become unreadable. Now I attend a weekly IT... Read more class where she teaches people with variable ability and a range of devices. I don't know how she does it: always very professionally, patient and with great clarity. Thank you Claire.

Claire has been extremely helpful in helping two technically low level computer users in improving their skills.Her manner was extremely polite and caring and we are bringing her back to... Read more improve our limited ablities.

Claire was super helpful and my issue was resolved in less that half an hour.

Claire helped us set up an Ipad and a mobile phone she is fantastic, so patient!! and non judgemental Thank You Claire

Well, all I can say is thank goodness for Basic Tech. My phones became locked into a loop which rendered them useless and was causing me great frustration and the phones... Read more were moving quickly to melt down. ...

I am totally happy with expertise and service to my computer. Thanks Claire.

Excellent service, highly recommended. Claire is very prompt and trustworthy and provides a great experience for those requiring Tech Support.

I have recently contacted Claire from Basic Tech regarding a new phone and plan. Claire took into consideration my needs, and my budget and was extremely helpful and ... Read more knowledgeable. I highly recommend Claire and Basic Tech for all your Technical needs.

If anyone requires a good high tech advisor to help navigate the nightmare of modern day technology devices such as smartphones, TV's computers and laptops, I highly recommend Claire from... Read more Basic Tech. I am not tech savvy and recently had Claire help me choose a new smartphone and transfer all my data from my old one. Not only did she do this but she has also been teaching me (patiently) to use my new phone and laptop. Claire has a wealth of knowledge and is an excellent teacher. Highly recommended for her patience, teaching an old dog (lady) new tricks. If you have problems in these areas, please don't hesitate to contact Claire. You will be as delighted as I am. Extremely knowledgeable.

I started going to Basic Tech organised & run by Claire Robinson several months ago & consider it the best thing I’ve done in retirement. Once you’re out of the... Read more work force it’s not easy keeping up with technical advances so joining this group has been exactly what I needed - learning, keeping up to date - doing it with a friendly group & being taught by a friendly, competent Claire (who has amazing patience) makes it a class we all look forward to! Thanks Claire!

Claire from Basic Tech is always incredibly helpful and has the answers to all my technology questions. Claire makes it easy by providing solutions in clear concise language that I... Read more can understand and then implement. I cannot recommend Basic Tech highly enough.

I have been attending Claire's classes from the beginning, as I'm in my late sixties I struggle with keeping up technology. Claire has the patience of an angel, I never feel... Read more invisible. Claire really genuinely cares and the best part is we have fun while we're learning, a good belly laugh 🤣🤣

Heaven sent ! Claire is an amazing human with a gift to assist all in communicating in the modern world. Claire educated my Angel of mother to grasp the IT... Read more world to assist her in writing her life story through Story worth saving and uploading memoirs & book to be published by 2024 🙏 An amazing experience to witness a true professional ! Thanks Claire

I have been attending Claire's tech classes since she commenced running them at The Henley for us older folk. Claire is always so helpful and goes out of her way to... Read more assist all attendees whether it is Apple, Windows or Android based. Her patience and cheerfulness is outstanding. I use Windows and Android but find her sessions on Apple very interesting and informative as well as the Windows and Android ones. There is just so much out there to try to understand and use. I always come away from her class having learnt something new and thoroughly enjoyed the experience. Claire is one of those people who love spreading and sharing her knowledge and helping others. What a delightful lady Claire is and I am sure anyone who she assists would agree.

I engaged Basic Tech to assist my father with utilising his tablet and accessing more functions. They helped him with his email setup and various other functions. They were also able... Read more to refer him to Aged Care Services. I highly recommend Basic Tech for anyone needing assistance with their technology, especially the older generation as this is where their patience, extensive expertise and friendly personality shine. Their staff have the gift of making the complicated simple in a positive and friendly environment.