Interview with Phil Usher and Claire Robinson

I work for a Not for Profit Organisation and my client’s appreciate the time, effort and education Basic Tech provides. The tech they supply along with the training and support is at a reasonable price. Their staff always go that extra mile. We appreciate having Basic Tech as a service provider and continue to have a great relationship with them.

I engaged Basic Tech to assist my father with utilising his tablet and accessing more functions. They helped him set up his tablet, email, phone and more. They were also able to refer him to Aged Care Services. I highly recommend Basic Tech for anyone needing assistance with their technology, especially the older generation as this is where their patience, extensive expertise and friendly personality shine. They have the gift of making the complicated simple in a positive and friendly environment.

I recently contacted Basic Tech for advice on a new phone and plan. They listened to my needs and took my budget into consideration, providing me with thorough research which made my decision easy. Kind, professional, patient and knowledgeable. Thank you Basic Tech.

I’m finally starting to feel that I can cope with a lot more previously puzzling information from my iPhone. Confusion is starting to give way to a greater understanding as I become more familiar with each new facet. I’m so grateful to you for your incredible ability to straighten out so many of the difficult problems that have prevented me from getting the full use of my iPhone.
Again, thank you so much Basic Tech.

We had the absolute pleasure of engaging Basic Tech. My husband has Motor Neuron Disease and is unable to use his arms / hands. Basic Tech recommended a user friendly, easy to understand “smart home” which provided him with more independence. Our experience with Basic Tech has been OUTSTANDING in every respect. They went out of their way to help and guide us. Would highly recommend any of the services she has to offer.

Claire from Basic Tech is exceptional. She will walk you - via a split Skype screen- through the most feral files and rogue printers and most Kafka-esque electronic applications. She is supernaturally patient, able, kind, serious and fun. She cares as much about your problem as you do. She helps fix it and transfers a few skills along the way.

The team at Basic Tech have the patience and app knowledge necessary to work with any situation. They helped my Dad with Parkinson’s become more confident using his iPhone and iPad by recommending and setting up accessibility apps and modes. What I find to be a frustrating and challenging task, Basic Tech has done easily and Dad wants to learn more now!

From our very first point of contact I have absolutely loved all my dealings with Basic Tech. Claire is professionally fluent, an expert in tech and has superb communication and organisational skills. She has a calm, caring demeanour with such an ease and flair for explaining and onskilling. Whether you are young or have a few wrinkles, Claire will beautifully facilitate a session specifically tailored to your needs.

I appreciate the attention and honesty of purpose when dealing with Basic Tech. It promotes a worthy trust and confidence. The laptop they recommended, set up and installed for me is perfect for my needs and it is great to be back online once again. Their respect and patience for the elderly is wonderful. I have benefited so much from their help.

I was very satisfied with the computing assistance Basic Tech provided. They were professional, patient and easy to understand.

As a Mum of five, I never seemed to have enough time on my hands. After spending just two hours with Basic Tech, I am now more organised than ever. I feel more confident understanding the technology my kids are using both at home and school and my family never has to guess what’s happening tomorrow as all of our schedules are in a shared, online calendar. I’ve set reminders using the Google Assistant on each of our smart home speakers and displays so nobody has an excuse for not doing their chores. Thank you Basic Tech!

Claire from Basic Tech is an amazing woman. She has been working with my elderly parents, connecting and teaching them about home phones, mobile phones, computers and TVs. She has the patience of a saint. I would highly recommend Claire and the team at Basic Tech to anybody for assistance.