NEWSLETTER – MAY 2022 – Seniors Expo, Parkinson’s Awareness, Online Privacy

News

NEWSLETTER – MAY 2022 – Seniors Expo, Parkinson’s Awareness, Online Privacy

It’s been a busy month for Basic Tech. We’ve signed new contracts with Home Instead, Wesley Mission Queensland and Co.As.It Community Services. In addition to this, we’ve exhibited at the Gold Coast Seniors Health & Lifestyle Expo, presented at the Gold Coast Seniors Round Table, supported Parkinson’s research by taking part in “A Lap For Parkinson’s” and continued to assist our local seniors with free technology lessons each Monday.

Gold Coast Seniors Expo

We were proud to partner with Opel Mobile at the recent Gold Coast Senior’s Health & Lifestyle Expo. Opel Mobile specialize in tech for seniors. Their range and pricing cannot be beaten and their customer service is like no other (all based in Australia too). The products are made with seniors in mind which makes them the perfect choice for clients should they want tech that is simple to use and easy to understand. Please talk to us if you have a client who is struggling to use a smartphone and needs a simple “mobile phone” instead.

The Gold Coast Seniors Expo is free for seniors to attend. It’s an opportunity for seniors and their families to educate themselves on crucial services and products available to seniors on the Gold Coast. Be sure to join us at the next event!

April was Parkinson’s Awareness Month

Basic Tech attended “A lap for Parkinson’s” an event hosted by Home Instead and Parkinson’s Queensland (a registered charity). The event, hosted at the Gold Coast Performance Centre was a collaborative initiative focused on raising funds and awareness for Parkinson’s Disease which affects over 130 000 Australians. Assistive technology is available for those with Parkinson’s – from built-in accessibility features (available on most mainstream devices) to physical hardware like a rollermouse and keyguard to assist in fewer typing errors. Please chat to us if you have a client with Parkinson’s who could benefit from some tech assistance.

Client story

We recently assisted Lorna to set up video calling via WhatsApp to stay in touch with family who live interstate. Once Lorna’s contacts and device had been set up, we noticed that the pictures and videos on Lorna’s phone were “hazy”. Upon investigation, we noted the phone that Lorna had recently purchased still had a plastic covering over the camera lens. She was relieved to hear that her vision was not deteriorating and is now taking more photos than ever! Sometimes it’s the little things that make a big difference.

This week is Privacy Awareness Week – focused on protecting your personal information

What foundations can you put in place to protect yours and your client’s personal information?

It’s important that we all take steps to build good privacy habits. Phone scammers regularly target Australians into giving out their personal information.

Follow these tips to protect yourself:

Value your personal information and don’t share personal details or sensitive information with people you don’t trust.
Investigate and verify the organisation or person requesting any personal information to check its legitimacy. If it looks suspicious, don’t risk it.
Update your privacy settings on social media and consider what personal information you’re sharing online.
At the very least, use two-factor authentication and strong passphrases to protect your accounts and devices.

Share This Article

From our clients

I work for a Not for Profit Organisation and my client’s appreciate the time, effort and education Basic Tech provides. The tech they supply along with the training and support is at a reasonable price. Their staff always go that extra mile. We appreciate having Basic Tech as a service provider and continue to have a great relationship with them.

Cindy RAged Care Provider Client Liaison

I engaged Basic Tech to assist my father with utilising his tablet and accessing more functions. They helped him set up his tablet, email, phone and more. They were also able to refer him to Aged Care Services. I highly recommend Basic Tech for anyone needing assistance with their technology, especially the older generation as this is where their patience, extensive expertise and friendly personality shine. They have the gift of making the complicated simple in a positive and friendly environment.

Mandy W

I recently contacted Basic Tech for advice on a new phone and plan. They listened to my needs and took my budget into consideration, providing me with thorough research which made my decision easy. Kind, professional, patient and knowledgeable. Thank you Basic Tech.

Shelley M

I’m finally starting to feel that I can cope with a lot more previously puzzling information from my iPhone. Confusion is starting to give way to a greater understanding as I become more familiar with each new facet. I’m so grateful to you for your incredible ability to straighten out so many of the difficult problems that have prevented me from getting the full use of my iPhone.
Again, thank you so much Basic Tech.

Norma C (89)

We had the absolute pleasure of engaging Basic Tech. My husband has Motor Neuron Disease and is unable to use his arms / hands. Basic Tech recommended a user friendly, easy to understand “smart home” which provided him with more independence. Our experience with Basic Tech has been OUTSTANDING in every respect. They went out of their way to help and guide us. Would highly recommend any of the services she has to offer.

Julie and Peter Davis

Claire from Basic Tech is exceptional. She will walk you - via a split Skype screen- through the most feral files and rogue printers and most Kafka-esque electronic applications. She is supernaturally patient, able, kind, serious and fun. She cares as much about your problem as you do. She helps fix it and transfers a few skills along the way.

Louis H

The team at Basic Tech have the patience and app knowledge necessary to work with any situation. They helped my Dad with Parkinson’s become more confident using his iPhone and iPad by recommending and setting up accessibility apps and modes. What I find to be a frustrating and challenging task, Basic Tech has done easily and Dad wants to learn more now!

Rochelle P

From our very first point of contact I have absolutely loved all my dealings with Basic Tech. Claire is professionally fluent, an expert in tech and has superb communication and organisational skills. She has a calm, caring demeanour with such an ease and flair for explaining and onskilling. Whether you are young or have a few wrinkles, Claire will beautifully facilitate a session specifically tailored to your needs.

Julie O

I appreciate the attention and honesty of purpose when dealing with Basic Tech. It promotes a worthy trust and confidence. The laptop they recommended, set up and installed for me is perfect for my needs and it is great to be back online once again. Their respect and patience for the elderly is wonderful. I have benefited so much from their help.

Sarah H

I was very satisfied with the computing assistance Basic Tech provided. They were professional, patient and easy to understand.

Jenny R

As a Mum of five, I never seemed to have enough time on my hands. After spending just two hours with Basic Tech, I am now more organised than ever. I feel more confident understanding the technology my kids are using both at home and school and my family never has to guess what’s happening tomorrow as all of our schedules are in a shared, online calendar. I’ve set reminders using the Google Assistant on each of our smart home speakers and displays so nobody has an excuse for not doing their chores. Thank you Basic Tech!

Brooke S

Claire from Basic Tech is an amazing woman. She has been working with my elderly parents, connecting and teaching them about home phones, mobile phones, computers and TVs. She has the patience of a saint. I would highly recommend Claire and the team at Basic Tech to anybody for assistance.

Jackie J