NEWSLETTER – JULY 2022 – ABC Radio Interview, Staff Update, Client Story

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NEWSLETTER – JULY 2022 – ABC Radio Interview, Staff Update, Client Story

This month we:

Introduce you to our newest staff member, Emily Williams
Interview a tech savvy senior who uses smart home technology to stay safe & independent
Ask you for expressions of interest to host a free tech event at your community centre with complimentary morning tea, prizes and a fun technology focused activity to encourage your clients to embrace technology
Share our interview with ABC Radio and
Offer ways to stay on top of the latest scams!!

We are growing!

Last month, Emily joined our team. Emily’s experience working in both real estate and consumer electronics stores has certainly provided her with the knowledge and ability to deal with people from all walks of life. Growing up, she quickly learned how to communicate with her deaf Mum which inspired her to become an Auslan interpreter. She is passionate about giving deaf people access to language and communication by breaking down the barriers for the deaf community. She has a particular interest in technology, and the ways in which it can assist both young and old. In her spare time, Emily loves being outdoors and is an avid roller skater! What our clients are saying:
“Emily is FABULOUS at breaking things down to senior’s level. A great young woman and an asset to Basic Tech!” Amasha C, Burleigh

Client story

We recently assisted 81 year old Pam with her Smart Home set up; however Pam also taught us a few things! Pam uses technology to keep her connected, independent and safe.

Pam received an iPhone from her son one Christmas and just looked at it. She says, “It scared the life out of me but after playing with the device, I eventually learnt how to use it. All of my appointments, contacts and so much more are on my phone and I would be lost without it.” Pam’s iPhone keeps her connected to her daughter in Switzerland where she gets to watch her grandchildren in the snow via a video call.

In addition to her iPhone, iPad and laptop, Pam describes the Google Assistant as “Amazing” and something she couldn’t live without. She switches on lights remotely to avoid falling in the dark, sets reminders for upcoming appointments and turns off plugs by a simple voice instruction. She sometimes argues with Google but has a giggle every now and again too and figures things out as she goes along.

Pam has the following advice for any senior who is hesitant to embrace technology:

Give it a go even though it can be daunting as it’s a challenge for our brain.
Once you get the hang of it and all its uses, you can have fun with it.

Pam volunteers at the local hospital as a “Pink Lady” and also volunteers in the Oncology ward and loves to keep busy!

Would you like Basic Tech to host a free tech event & morning tea at your community centre for your senior clients?

We are taking expressions of interest from aged care providers and retirement communities to host a Basic Tech sponsored morning tea and tech talk with prizes to be won too. These can be hosted at your community centre in the month of October and will encourage senior clients to embrace technology to maintain their independence, connect with family and friends and stay safe in their own homes.

If you would like us to host a session at your centre, please contact claire@basictech.com.au

ABC Radio Interview

Claire was recently interviewed by ABC Radio and will feature on the “Bern Young Saturday Morning Show” mid July. A copy of the interview will be published on our website once aired.

Scams update & how to protect both yourself and your clients

One of the latest scams doing the rounds is a text claiming to be from the Australian Government offering a free COVID-19 test kit

The messages impersonate the Australian Government, Medicare and myGov. They are designed to access your personal details by encouraging you to click on links to receive free COVID-19 tests.

These links lead to official-looking but fake government websites that try to steal your personal and financial details.

Sign up to receive radar alert emails on the latest scams direct to your inbox to protect both yourself and your clients by clicking here.

Would you be kind enough to leave us a Google review? It only takes a few minutes and we’d be eternally grateful! Just click THIS LINK to go to our Google Business page and leave us some feedback.

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From our clients

I work for a Not for Profit Organisation and my client’s appreciate the time, effort and education Basic Tech provides. The tech they supply along with the training and support is at a reasonable price. Their staff always go that extra mile. We appreciate having Basic Tech as a service provider and continue to have a great relationship with them.

Cindy RAged Care Provider Client Liaison

I engaged Basic Tech to assist my father with utilising his tablet and accessing more functions. They helped him set up his tablet, email, phone and more. They were also able to refer him to Aged Care Services. I highly recommend Basic Tech for anyone needing assistance with their technology, especially the older generation as this is where their patience, extensive expertise and friendly personality shine. They have the gift of making the complicated simple in a positive and friendly environment.

Mandy W

I recently contacted Basic Tech for advice on a new phone and plan. They listened to my needs and took my budget into consideration, providing me with thorough research which made my decision easy. Kind, professional, patient and knowledgeable. Thank you Basic Tech.

Shelley M

I’m finally starting to feel that I can cope with a lot more previously puzzling information from my iPhone. Confusion is starting to give way to a greater understanding as I become more familiar with each new facet. I’m so grateful to you for your incredible ability to straighten out so many of the difficult problems that have prevented me from getting the full use of my iPhone.
Again, thank you so much Basic Tech.

Norma C (89)

We had the absolute pleasure of engaging Basic Tech. My husband has Motor Neuron Disease and is unable to use his arms / hands. Basic Tech recommended a user friendly, easy to understand “smart home” which provided him with more independence. Our experience with Basic Tech has been OUTSTANDING in every respect. They went out of their way to help and guide us. Would highly recommend any of the services she has to offer.

Julie and Peter Davis

Claire from Basic Tech is exceptional. She will walk you - via a split Skype screen- through the most feral files and rogue printers and most Kafka-esque electronic applications. She is supernaturally patient, able, kind, serious and fun. She cares as much about your problem as you do. She helps fix it and transfers a few skills along the way.

Louis H

The team at Basic Tech have the patience and app knowledge necessary to work with any situation. They helped my Dad with Parkinson’s become more confident using his iPhone and iPad by recommending and setting up accessibility apps and modes. What I find to be a frustrating and challenging task, Basic Tech has done easily and Dad wants to learn more now!

Rochelle P

From our very first point of contact I have absolutely loved all my dealings with Basic Tech. Claire is professionally fluent, an expert in tech and has superb communication and organisational skills. She has a calm, caring demeanour with such an ease and flair for explaining and onskilling. Whether you are young or have a few wrinkles, Claire will beautifully facilitate a session specifically tailored to your needs.

Julie O

I appreciate the attention and honesty of purpose when dealing with Basic Tech. It promotes a worthy trust and confidence. The laptop they recommended, set up and installed for me is perfect for my needs and it is great to be back online once again. Their respect and patience for the elderly is wonderful. I have benefited so much from their help.

Sarah H

I was very satisfied with the computing assistance Basic Tech provided. They were professional, patient and easy to understand.

Jenny R

As a Mum of five, I never seemed to have enough time on my hands. After spending just two hours with Basic Tech, I am now more organised than ever. I feel more confident understanding the technology my kids are using both at home and school and my family never has to guess what’s happening tomorrow as all of our schedules are in a shared, online calendar. I’ve set reminders using the Google Assistant on each of our smart home speakers and displays so nobody has an excuse for not doing their chores. Thank you Basic Tech!

Brooke S

Claire from Basic Tech is an amazing woman. She has been working with my elderly parents, connecting and teaching them about home phones, mobile phones, computers and TVs. She has the patience of a saint. I would highly recommend Claire and the team at Basic Tech to anybody for assistance.

Jackie J